Offtrack Support: FAQ
Mixing Features
How to change the transition point?
Simply drag the purple dot to where you want the transition to happen, and your AI DJ will optimize the mix to happen at that part of the track. Apart from that, Offtrack can give you a set of ideal transition points in the form of white dots, and you can easily drag the purple dot to any of them. You can switch on the suggested white mix points in the Highlight Preferences by going to the Now Playing Page > Highlight Preferences (red and purple button above artist name).
You can also universally preset longer or shorter song lengths with Highlight Preferences as well.
Can I transition a song at a specific moment?
It’s not possible to pinpoint the exact moment to transition, as the AI would try to optimize the transition somewhere close to where you drag the dot.
Can I save a transition point?
You can manually save a transition point while it’s playing by tapping the purple dot to lock it at that specific transition point.
You can also use the Mix Control feature to preset the transition points of a specific song. Simply go to the song options (wherever there’s 3 dots next to a song), and select Mix Control. From there, you can drag the red dot and purple dot to where you want the song to fade-in and fade-out.
How do I save the starting and ending transition points of a song?
You can use the Mix Control feature to preset the transition points of a specific song. Simply go to the options of a song (wherever there’s 3 dots next to a song), and select Mix Control. From there, you can drag the red dot and purple dot to where you want the song to fade-in and fade-out.
To quickly save the purple dot, you can also tap it to lock it at that specific point. The app will also remember that you want a song to start from a different point if you’ve dragged the red dot somewhere else.
Why doesn't the purple dot show up sometimes?
Not a mixable song:
Essentially, Offtrack should be able to mix any genre of music that a human DJ can mix, but it wouldn’t be able to mix classical or jazz. So the genre of music you’re playing may affect whether songs are mixable.
Not enough time:
If a song doesn’t have enough time to be analyzed, a purple dot will not show up. This usually happens when you queue a song to be played next right before the current song is about to end.
Bad internet:
Due to the internet condition, sometimes the app would stop playing or play without mixing since it takes too long to load songs. To fix this, simply use a more stable network.
Why doesn't the purple dot change after I tap the white dot?
There may be a delay when you select a new white transition dot while the AI is analyzing the song. This loading time may take up to a few seconds.
Can I customize how I can skip songs in the app?
Yes, you can reassign your skip button to skip in different ways by going to the Now Playing Page and long pressing the skip button.
Other Features
Why does the app keep pausing or crashing?
Bad internet:
Due to the internet condition, sometimes the app would stop playing or play without mixing since it takes too long to load songs. To fix this, simply use a more stable network.
Storage:
Check if your device still has storage left (At least more than 2GB)
Device:
While the app works on iPhone 8 and above, newer devices generally work better with faster mix creation speed.
Why can't I stream certain songs on Apple Music or Spotify? Why are some songs greyed out?
Offtrack currently does not have a full song catalogue on Apple Music or Spotify Premium. If you prioritize having a full song catalogue, we encourage you to switch to logging in with a TIDAL subscription. Once you log into Offtrack with TIDAL, your songs should be playable there.
You can see our integrations page for more information.
Why are some songs suddenly disappearing from the Apple Music or Spotify integration?
Unfortunately, as much as we do our best, we don’t have the full catalogue on Spotify Premium/Apple Music, meaning nothing is guaranteed and could always change without notice. Only TIDAL has a full catalogue that works with Offtrack.
Why are some songs missing when I play on SoundCloud?
Offtrack currently only plays songs from the SoundCloud free catalogue, not the SoundCloud Go+ catalogue.
Why is my library/ playlist/ album/ mix not loading?
There are 3 things you can try:
- Refresh the page by pulling it down
- Log out of your account and log back in with your music service of choice
- Uninstall and reinstall the latest version of Offtrack from the App Store
How to edit my queue?
To edit the songs in your queue: go to the Queue page (top right button on the Now Playing Page), and click on the Edit button at the bottom right. It’ll let you delete songs and modify the queue easily.
To add songs to the queue, click the ‘Add Song’ icon on the top right of the Queue Page. To remove songs from the queue, you can swipe the song to the left on the Queue screen, then delete it.
Pro Tip: Use Display Features to see the BPM, Energy, or Length of your queue for more precise curation.
Can I save the order of a mix?
Yes, you can save the order of a mix. Simply use the “Save mix as playlist” feature (Offtrack app > Now Playing Page > song options > Save this mix as playlist).
How to play my mix in the same specific order?
On the Playlist Page, tap on the Smart Mix button. Afterwards, select “Mix in this order” to play your music in the order that appears on the playlist.
How to order my mix by a specific way?
On the playlist page, scroll a little bit downwards to reveal a search bar. On the right of the search bar, you can order your playlist by BPM, Energy, Earliest, Most Recent, and more.
Does Offtrack have an EQ?
Unfortunately, it’s not on our list of priorities right now as we’re working on adding big new features. We’ll keep this idea on the back burner for now.
How to equalize song volume so there isn't a big jump when songs change?
Offtrack currently normalizes your audio automatically so that songs will have a similar volume. Clearly there’s still some work to do for this feature. We will make improvements to it so that you wouldn’t have to keep changing the volume.
How to see the total playtime of a mix?
You can see the total playtime at the bottom of a playlist or a mix.
You can see the total playtime of a mix using the Mix Overview feature. Go to the Now Playing Page > Share/ (bottom left) > Mix Overview.
How to share my transition?
Once you’ve played a transition, you can go to the share button on the Now Playing Page and choose the “Share last transition” option. From there, you can save the transition as a shareable video for social media.
Compatibility
Compatible Music Sources
TIDAL: With a paid TIDAL HiFi subscription, you can Smart Mix a full catalogue of TIDAL’s 100 million songs up to HiFi audio quality.
Spotify: With a paid Spotify Premium subscription, you can Smart Mix a partial catalogue with ~80% songs in popular playlists.
Apple Music: With a paid Apple Music subscription, you can Smart Mix a partial catalogue with ~80% songs in popular playlists.
SoundCloud: With the SoundCloud Free login, you can Smart Mix SoundCloud’s free music catalogue with no paid subscription required.
Local Music Library: Use the Apple Music/Local Library login to play MP3 audio files saved on your mobile phone.
To learn more about our integrations, check out our Integrations Page.
Compatible Platforms
iOS: Offtrack is available for install on the App Store for iOS devices, such as iPhones and iPads.
MacOS: Offtrack works with MacBooks introduced from 2020 onwards, and is available for install under the results for iPhone and iPad apps when you search for Offtrack.
How to get Offtrack on MacOS?
QuickTime: Connect your iOS device to your Mac / MacBook > Open QuickTime Player (from Applications) > click File (in the top menu) > New Audio Recording > click dropdown menu (next to the red recording button) > select your iOS device as Microphone > record button.
Can I play Offtrack on local devices, not just iPhone?
There are many options to use Offtrack for many speakers/devices:
Airplay: the best option for new smart speakers/MacBooks/ Sonos/TVs/cars. Simply pull down the “Access Control Center” from top right corner on your iPhone, and tap the Airplay icon on the top right of the small music player to open up the options. Then your devices should show up there when they are connected to the same Wifi as your iPhone. See here to learn more.
Screen Mirroring: works similarly as Airplay for both video/audio when your iPhone/devices support it. Also located in the Access Control Center. See here to learn more.
AUX cord: Despite being taken away from newer iPhones, the AUX is still commonly available on many speakers/TVs/cars, so all you need is a lightning to AUX dongle.
Bluetooth: Is widely available across many types of speakers/TVs/cars.
How to connect Offtrack to different Smart TVs?
Offtrack can connect to different Smart TVs via Bluetooth, Airplay and Screen Mirroring. Some screen mirroring apps can also help you cast your Offtrack compatible device to your preferred Smart TV.
Roku
Bluetooth: Follow these steps
Airplay: Follow these steps
Apple TV
Airplay: Follow these 3 steps
Samsung TV
Bluetooth: Follow these steps
Airplay: Follow these 6 steps
Fire TV
Bluetooth: You need this specific iPhone mirroring app
Airplay: Download the Airscreen app on your Fire TV
How to play songs offline?
You can download songs to play offline on the Apple Music and Spotify Premium integrations by going to the Playlist page and tapping the install button next to the playlist image.
Can I use the same subscription for multiple devices?
Your Offtrack subscription is tied to your Apple ID. That means that as long as you share the same Apple ID on multiple Apple devices, you can still use Offtrack Pro.
Is Offtrack on Android / Windows / PS5 / Xbox?
Offtrack is currently not on these platforms, although we are looking to integrate with these platforms in the future. To stay updated on our latest developments, please follow @offtrackapp on Instagram or stay connected on Discord.
Is Offtrack integrated with last.fm?
Offtrack is currently not on last.fm. However, you can still scrobble within the Offtrack app using the Mix History feature that allows you to see what music you’ve listened to.
You can find the Mix History feature (clock button) on the Mix Now Page, right by the Recently Mixed section.
Miscellaneous
To sync your local library to your iOS device through iCloud, you need to download your songs before mixing them in Offtrack. To download your songs, go to the Apple Music app > Playlist Page with local songs > Download (top right button)
How to cancel Offtrack Pro
We’re sorry to see you go! Keep in mind that you can always get Offtrack Pro for free by inviting your friends to join the party to use Offtrack Pro. Cancelling Offtrack Pro is simple. Just follow these steps:
- Open the Settings app and tap on your name at the top.
- Tap the “Subscriptions” option
- Tap on Offtrack, which is under Active subscription.
- Now tap on Cancel. (Note that if you don’t see a “Cancel Subscription” button for Offtrack, then it’s already canceled and will not renew anymore).
How to use my promo code?
To access your promo code:
- Go to the iOS App Store app
- Go to the Apps tab
- Scroll to the bottom and click Redeem
- Copy and paste the promo code manually
Note: Offtrack’s free trial will kick in before the promo code. If you haven’t used the free trial yet but you’ve subscribed to Offtrack, the App Store will use up the free trial before it gives you the benefit of the promo code. The promo code will expire after 28 days if unused.
How to use referral links?
Get Offtrack Pro for free by introducing your friends to Offtrack and earning rewards. Share the link with a free offer to anyone who you think would love Offtrack.
To find the referral link, go to your Now Playing page > share button (bottom left) > Referral offer
Once a friend downloads the app using your link, you get 1 month for free.
When your friend subscribes to Offtrack Pro, you get another 3 months for free.
Refer up to 6 friends and get up to 2 years of Offtrack Pro for free through our referral program.
How to get a refund?
What's the difference between Offtrack Free and Offtrack Pro?
Offtrack Free
- Unlimited Smart Mix
- Unlimited Smart Queue
- Audio ads on Highlight Mode
- Discover up to 50% new songs
- Limited Playlist Filters
- Smart Queue displays song length
Offtrack Pro
- Unlimited Smart Mix
- Unlimited Smart Queue
- Unlimited song highlights without ads
- Discover up to 300% new songs
- Unlimited Playlist Filters
- Smart Switch queues without interrupting the perfect flow
- Save mixes, merge them together, and share with friends
- Smart Queue displays BPM, Energy or song length
Can I use multiple free trials, referral offers, promo codes or subscriptions at the same time?
How to delete the data in my Offtrack account?
Can't find what you're look for?
Submit a request.
Whether Offtrack hasn’t been working properly for you, or that you’d like to suggest a feature, get in touch with us! We’re here to listen!