Offtrack Android Support: FAQ
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How to change the transition point?
Simply drag the purple dot to where you want the transition to happen, and your AI DJ will optimize the mix to happen at that part of the track.
Can I save a transition point?
Not at the moment. This feature is not yet available on the Android version of Offtrack. It is planned for a future update, and we are actively working to bring it to you as soon as possible.
Can I save the starting and ending transition points of a song?
Not at the moment. This feature is not yet available on the Android version of Offtrack. It is planned for a future update, and we are actively working to bring it to you as soon as possible.
Why doesn't the purple dot show up sometimes?
Not a mixable song:
Essentially, Offtrack should be able to mix any genre of music that a human DJ can mix, but it wouldn’t be able to mix classical or jazz. So the genre of music you’re playing may affect whether songs are mixable.
Not enough time:
If a song doesn’t have enough time to be analyzed, a purple dot will not show up. This usually happens when you queue a song to be played next right before the current song is about to end.
Bad internet:
Due to the internet condition, sometimes the app would stop playing or play without mixing since it takes too long to load songs. To fix this, simply use a more stable network.
Why doesn't the purple dot change after I tap the white dot?
There may be a delay when you select a new white transition dot while the AI is analyzing the song. This loading time may take up to a few seconds.
Other Features
Why does the app keep pausing?
Bad internet:
Due to the internet condition, sometimes the app would stop playing or play without mixing since it takes too long to load songs. To fix this, simply use a more stable network.
Storage:
Check if your device still has storage left (at least 2GB).
Why can't I stream certain songs on Spotify? Why are some songs greyed out?
Offtrack currently does not have a full song catalogue for Spotify Premium. We plan on adding more music integrations to Android that will have wider song catalogues.
Why are some songs suddenly disappearing from the Spotify integration?
Unfortunately, as much as we do our best, we don’t have the full catalogue on Spotify Premium, meaning nothing is guaranteed and could always change without notice.
Why is my library/ playlist/ album/ mix not loading?
There are 3 things you can try:
- Refresh the page by pulling it down
- Log out of your account and log back in with your music service of choice
- Uninstall and reinstall the latest version of Offtrack from the Android Play Store.
How to edit my queue?
To edit the songs in your queue: go to the Queue page (bottom left button on the Now Playing Page) and either long press to drag a song to where you want, or use a song’s options to “Queue it up next”. You can also use a song’s options to delete it from the queue.
Can I save the order of a mix?
Not at the moment. This feature is not yet available on the Android version of Offtrack. It is planned for a future update, and we are actively working to bring it to you as soon as possible.
How to play my mix in the same specific order?
On the Playlist Page, tap on the Smart Mix button. Afterwards, select “Mix in Manual Order” to play your music in the order that appears on the playlist.
Can I order my mix in a specific way?
Not at the moment. This feature is not yet available on the Android version of Offtrack. It is planned for a future update, and we are actively working to bring it to you as soon as possible.
Does Offtrack have an EQ?
Not at the moment. This feature is not yet available on the Android version of Offtrack. It is planned for a future update, and we are actively working to bring it to you as soon as possible.
How to equalize song volume so there isn't a big jump when songs change?
Offtrack currently normalizes your audio automatically so that songs will have a similar volume. Clearly there’s still some work to do for this feature. We will make improvements to it so that you wouldn’t have to keep changing the volume.
Can I see the total playtime of a mix?
You can see the total playtime of a mix by scrolling to the bottom of the Playlist Page.
Can I share my transition?
Not at the moment. This feature is not yet available on the Android version of Offtrack. It is planned for a future update, and we are actively working to bring it to you as soon as possible.
Can I filter out explicit songs?
Not at the moment. This feature is not yet available on the Android version of Offtrack. It is planned for a future update, and we are actively working to bring it to you as soon as possible.
Compatibility
Compatible Music Sources
Spotify: With a paid Spotify Premium subscription, you can Smart Mix a partial catalogue with ~80% songs in popular playlists.
SoundCloud: With the SoundCloud Free login, you can Smart Mix SoundCloud’s free music catalogue with no paid subscription required.
We plan on adding more music integrations to Android that will have wider song catalogues.
To learn more about our integrations, check out our Integrations Page.
Compatible Platforms
iOS: Offtrack is available for install on the App Store for iOS devices, such as iPhones and iPads.
MacOS: Offtrack works with MacBooks introduced from 2020 onwards, and is available for install under the results for iPhone and iPad apps when you search for Offtrack.
Can I connect Offtrack to local devices?
Bluetooth:
The most widely available option for wireless audio. Open your phone’s Bluetooth settings, pair with your speaker, car stereo, or headphones, and start playing music from Offtrack.
Cast (Google Cast):
Great for TVs and smart speakers that support Chromecast. Swipe down from the top of your screen to open Quick Settings, look for the Cast or Screen Cast icon, and select your Chromecast-enabled TV, smart speaker, or streaming device. Your phone and the device must be on the same Wi-Fi network.
AUX Cable:
Despite being less common on newer devices, many cars, speakers, and TVs still have an AUX input. All you need is a 3.5 mm AUX cable (and a USB-C to AUX adapter if your phone doesn’t have a headphone jack).
Can I play songs offline?
Not at the moment. This feature is not yet available on the Android version of Offtrack. It is planned for a future update, and we are actively working to bring it to you as soon as possible.
Is Offtrack on Windows / PS5 / Xbox?
Offtrack is currently not on these platforms, although we are looking to integrate with these platforms in the future. To stay updated on our latest developments, please follow @offtrackapp on Instagram or stay connected on Discord.
Miscellaneous
How to delete the data in my Offtrack account?
How to cancel Offtrack Pro?
We’re sorry to see you go! Keep in mind that you can always get Offtrack Pro for free by inviting your friends to join the party to use Offtrack Pro. Cancelling Offtrack Pro is simple, just follow these steps:
- Open the Offtrack app
- Tap on the settings (gear icon)
- Offtrack Pro Subscription
- Manage Subscription
- Cancel Subscription
How to get a refund?
Sign in to the Google account you used
Click Payments & subscriptions > Payment history
Find the purchase
Click Report a problem
Choose Request a refund (or the closest option)
Submit
Refunds here are often automatic and show up in a few days.
What's the difference between Offtrack Free and Offtrack Pro?
Offtrack Free
- Unlimited Smart Mix
- Unlimited Smart Queue
- Limited Highlight Mode plays
- Discover up to 300% new songs
Offtrack Pro
- Unlimited Smart Mix
- Unlimited Smart Queue
- Unlimited Highlight Mode plays
- Discover up to 300% new songs
Can't find what you're look for?
Submit a request.
If Offtrack hasn’t been working properly for you, or if you’d like to suggest a feature, get in touch with us. We’re here to listen!